Privacy Policy

This privacy policy sets out how Sweet Tree by Browns uses and protects any information that you give Sweet Tree by Browns when you use this website.Sweet Tree by Browns is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Sweet Tree by Browns may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 02/02/2012 and exists in conjunction with our site terms and conditions.

What we collect

We may collect the following information:

• Name
• Contact information including email address
• Demographic information such as postcode, preferences and interests.
• Card details for payment are not stored on our web server. These are handled securely by our third party payment gateway.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.
• Card payment details are destroyed once payment has been taken.

Cookies we use on our website

Cookies are small files that are placed on your computer that either collect data or are used to improve your user experience when using our website. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. The cookies that we use are in two groups; the first group are strictly necessary cookies that allow you to interact with our site; such as providing consent, creating accounts and placing orders. The second group are cookies used by Google Analytics which provides us with anonymous traffic data. Below is a list of all the cookies our website uses:

Strictly Necessary Cookies

• gdpr (Expiry 1 year): Provides users with our GDPR consent options.
• woocommerce_cart_hash & woocommerce_items_in_cart: Stores user basket information and updates when the data changes have been made.
• wp_woocommerce_session_: Generates a unique code for each user ID so that it knows where to find the cart data in the database for each customer. No personal information is stored within these cookies.

Google Analytics Cookies

• _ga & _gid (Expiry 2 years): Used by Google Analytics to distinguish users.
• _gat (Expiry 1 minute): Used by Google Analytics to throttle request rate.
• __utma (Expiry 2 years): Stores the amount of visits (for each visitor), the time of the first visit, the previous visit, and the current visit.
• __utmb (Expiry 30 minutes): Used to determine approximately when a new session starts
• __utmc (Expiry N/A): Used to determine approximately when a session ends.
• __utmz (Expiry 6 months): Stores the traffic source that explains how users reached this site.

You can change your cookie settings for this website by modifying your preferences here:

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways: Whenever you are asked to fill in a form on the website, please state that you do not wish for your information to be used. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at customerservices@sweettreebybrowns.co.uk We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to 68a Pinner Green, Pinner, HA5 2AB. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect. Sweet Tree by Browns will endeavour to produce your order to the specifications in the designs chosen and shown on our website, however sometimes due to availability this can alter. Sweet Tree by Browns will endeavour to keep you well informed of any colour or design changes deviating from your original order.

Our address:

68a Pinner Green, Pinner, HA5 2AB or email, customerservices@sweettreebybrowns.co.uk

Payment

Payment is required in Pounds Sterling. We will ask for payment of your order on event trees as follows:50% deposit due upon ordering. Balance payable up to 28 days before at our discretion. Payment can be made by cash, Pay Pal or bank transfer. If payment is not made within the above stated terms we can, at our discretion, withhold your deposit and cancel the order with no further obligation to you as the customer.Vase charges: Sweet Tree by Browns allow for each vase to be kept at quoted prices on ordering. If you do not wish to keep the vase(s) please discuss with Sweet Tree sales assistant.

Delivery of event trees

Sweet Tree by Browns will deliver your sweet trees and favours at the specified date and time arranged during ordering; the approximate time of delivery will be discussed at time of ordering and if there is any change in the date, time or location, you will need to notify Sweet Tree by Browns at least 14 days before the event. In the instance that a change is not communicated to us within this 14 day period, Browns Confectionery cannot commit to this change, all orders can be cancelled and the deposit will be non refundable. Sweet Tree by Browns can charge to install your trees in the positions agreed upon at the time of ordering, but we will not be held responsible in the case of organisers at the chosen venue changing the position the tree once Sweet Tree by Browns have left the event venue. You are welcome to have your sweet tree or favours delivered to a home address and you can install them to the event yourself. It is at your advice that Sweet Tree by Browns will install your gift trees, sweet trees and favours. In the event of installation at your chosen venue taking longer than 2 hours, Sweet Tree by Browns can charge an hourly set up fee at our discretion and depending on the order size.

Your Privacy:

Your details will be held on our database for the purpose of delivery and will be held under the Data Protection Act 1998. Unless you say otherwise, we will keep your details after your event for the purposes of marketing, however you can request for them to be removed at any time.

Allergies

We cannot guarantee that our sweets do not contain traces of nuts, as we purchase from a variety of manufacturers. It is your responsibility to inform all of your guests attending your event that some sweets may contain traces of nuts. All trees created are clearly labelled with the best before date and a full and comprehensive list of ingredients used in your products.We will endeavour to suit your needs in the ranges of sweets you require including Kosher, vegetarian and halal.

Complaints

In the unfortunate event that you have been unsatisfied with any service provided by us, please contact Sweet Tree by Browns within 7 days of receipt. We reserve the right to not consider any complaint if made after the 7 days as stated. Please make the complaint in writing to 68a Pinner Green, Pinner HA5 2AB customerservices@sweettreebybrowns.co.uk

Cancellation

Once delivery has been made, you cannot cancel the order and cancellations only be made within the dates below:7 Days before delivery: 100% of the total amount is due to us. If you wish to cancel the order at any time you must do so in writing to 68a Pinner Green, Pinner, HA5 2AB

Disclaimer liability

Sweet Tree by Browns cannot be responsible for any products lost, stolen or damaged, once they have been delivered or set up at any event as agreed in advance with you, and we have left the premises.As our products are edible, they are non returnable and have a shelf life of up too 6 months, when stored in an airtight container, unless otherwise stated by us before delivery.All of our photos and design’s are subject to change or availability, but we will always do our best to get the next closest product. You agree to indemnify us at all times in respect of all claims in relation to any loss, injury, claim arising out of or in connection with the use of any products by Sweet Tree by Browns, to include but sweet trees, table arrangements or favours.

Conditions of Sale

These terms and conditions apply to our on-line and our events orders. Your order is accepted on the basis that you agree to our current terms and conditions. All sales/orders from our brochure/internet website will be governed according to English law. Your right by Law These terms and conditions do not in any way affect your statutory rights. Obligation to supply, we are only obligated to supply you with those goods which: i. you describe accurately in your order; and ii. are in stock at the time of receipt of your order. Where you do not accurately describe an order to allow Sweet Tree by Browns to work to your exact specifications, we will use our reasonable judgement to supply you with the correct products, however you shall not rely solely on us in selecting materials for your order and manufacturing the finished product. In the unlikely event that you are dissatisfied, Sweet Tree by Browns will still take payment in full for your order, whether or not you decide to accept delivery of the finished product.

Governing Law

These Terms and Conditions shall be governed by English Law and shall be subject to the non- exclusive jurisdiction of the English courts.

Limitation of liability

Except as may be implied by law, where the Buyer is dealing as a Consumer, in the event of any breach of these Terms and Conditions by the Seller, the remedies of the Buyer shall be limited to damages which shall in no circumstances exceed the price of the Goods, and the Seller shall under no circumstances be liable for any indirect, incidental or consequential loss or damage whatever. Nothing in these Terms and Conditions shall exclude or limit the liability of the Seller for death or personal injury resulting from the negligence of the Seller or that of the Seller’s agents or employees.

Force majeure

The Seller shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to, acts of God, strikes, lock outs, accidents, war, fire, failure of any communications, telecommunications or computer systems, breakdown of plant or machinery or shortage or unavailability of raw materials from our suppliers, and the Seller shall be entitled to a reasonable extension of its obligations.

Severance

If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction, such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Terms and Conditions had been agreed with the invalid illegal or unenforceable provision eliminated.

Changes to the terms and conditions

Sweet Tree by Browns shall be entitled to alter these Terms and Conditions at any time but this right shall not affect the existing Terms and Conditions accepted by the Buyer upon making a purchase.