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Sweet Tree By Browns

Personalised Sweet Trees

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You are here: Home / Terms & Conditions

Terms & Conditions

General

When placing an order with Sweet Tree by Browns all orders are subject to the Terms and Conditions set out below:
Returns and refund Policy

If you change your mind about your purchase, please return the unused goods to us in the original packaging within 14 days, and we will offer you an exchange or a credit note. This does not affect your legal rights, including your right to claim a refund, replacement, repair and/or compensation where the goods are faulty or miss described.
Delivery

Sweet Tree By Browns will deliver UK wide. We can also deliver internationally on request. Please contact us for international orders before placing your order to discuss your needs. All packages will be sent via a courier service or delivered by our own service vehicles. Whilst all care is taken when packaging goods, should anything in your package be damaged during transit please advise us by emailing customerservices@sweettreebybrowns.co.uk within 2 working days of receipt of goods to discuss your situation. Any damaged products that are of fault of our couriers need to be left as they were delivered to you.

All Postage and handling costs are based on the size of your product.

We endeavor to have all orders dispatched within 5-7 workings days of your order being placed once payment has cleared into our account. If/when stocks are low, delivery may be delayed. If your order is urgent we strongly suggest you contact us to discuss your needs first to make sure that the products will be available in time for your required date before your order is placed.

YOUR RATINGS, REVIEWS AND OTHER TESTIMONIALS ABOUT OUR PRODUCTS

Sweet Tree by Browns welcomes your feedback on our products and services through our site and social media platforms. Following purchase you will be sent an automatic follow-up e-mail with an invitation to submit a product review.

By submitting reviews and contributions on this website forum, you are granting Sweet Tree by Browns Limited a nonexclusive, perpetual, royalty-free, irrevocable and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, distribute and display such content throughout the world via any media.

By submitting your review you represent and warrant that:

  • You own or control the content of your review and it is your own original work;
  • The content is not defamatory and does not infringe any applicable laws and
  • Product testimonials shall be truthful and constructive.
  • We furthermore reserve the right to edit your testimonials for length, spelling, etc. and re- post your comments in marketing or communication materials.
  • Sweet Tree by Browns Limited reserves the right not to publish reviews, to amend content of reviews at any time and to remove reviews from this website without notice after publication at Sweet Tree by Browns Limited sole discretion.

 Customer Review Rules

You agree to post reviews and contributions in accordance with the following Guidelines. We will not publish a review unless it follows these Guidelines.

Reviews and Content Guidelines

  • No unlawful or objectionable content – this means you should not submit reviews that contain words, language or content that is or may be considered unlawful, defamatory, libellous, abusive, racially or sexually offensive or obscene
  • Original – content of user reviews should not infringe the intellectual property rights or other proprietary rights of others that shall include copyright, trademark, privacy or trade secrets
  • Harmful content – Reviews shall not contain viruses, worms, Trojan horses or other computer program that may damage or affect any system or data
  • No single word review
  • No spamming or advertising – reviews shall not contain commercial web or e-mail addresses and no promotional or advertising material of any kind including the pricing and availability information and alternative ordering information
  • No HTML tags
  • Reviews should be genuine experiences and content should be relevant and helpful to other users of the website
  • Reviews are to be written and shall be published in English
  • Users should not use false e-mail addresses, impersonate others or in any way mislead as to their identity. Sweet Tree by Browns Limited confirms that any personal identifiable information such as addresses, phone numbers or URL’s will be removed and reviews or contributions may not be published
  • Contributors under the age of 18 should get the permission of a parent or guardian before submitting any review or contribution.

 

 

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Please see our Privacy Policy.

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See Our Sweet Treats on Instagram

At last it’s landed…. 🙌🏼 Over the year At last it’s landed…. 🙌🏼 

Over the years we have been perfecting our secret recipe Belgian chocolate crispy crunch, and you guys seem to love it just as much as we do! 🤎🤎🤎

So, we got to thinking 🤔 

How can we re-invent our crispy crunch so that it can be enjoyed as a delicious treat that people will buy for themselves…. 💭💭

Hence the Cookiecrisp was born! 🎉🎉🎉 

Each Cookiecrisp starts with a base made from our deliciously, irresistible Belgian chocolate crispy crunch and then piped with a layer of delectable filling 🤤🤤 

The Cookiecrisp is then sealed with a layer of… you guessed it, more Belgian milk chocolate 🍫 

It is then topped off with a tasty treat 😋 

Available now in 6 different flavours: 

https://sweettreebybrowns.co.uk/product-category/personalised-chocolate-gifts/ 

#newproducts #productdevelopment #cookiecrisp #biscoff #dulcedeleche #nutella #bueno #kinder #oreo #treattime #strawberriesandcream #selftreat #selflove
‼️NEW PRODUCT ALERT‼️ Thinking back to t ‼️NEW PRODUCT ALERT‼️ 

Thinking back to the sunny weather we were having last week☀️… what’s happened 🤔 

Whether it’s summer, winter, rain, or shine, this giant, Caramel Loaded Ice Cream Cone will bring a smile to anyone’s face who tries it! 😋

Each cone is handmade from Belgian milk chocolate. It’s then filled with layers of delicious Dulce de Leche caramel, and our Belgian chocolate crisp crunch! 🤤🤤

The cone is then sealed with a thick layer of…you guessed it, more Belgian chocolate; and it doesn’t stop there! ☝🏼

This loaded cone is topped off with Cadbury Caramilk®, Cadbury Caramel Nibbles®, Rolos®, caramelised Belgian white chocolate drops, gold crunch nuggets, and a Belgian white chocolate-dipped rim 💥💥💥 

Available now 

https://sweettreebybrowns.co.uk/product/caramel-loaded-ice-cream-cone/

#newproducts #whereissummer #icecream #caramilk #cadburynibbles #dulcedeleche #rolo #personalisedchocolates #summertime #birthdaychocolate #birthday #chocolategift
A Smashing Cake for a Smashing Dad! 💥 A choco A Smashing Cake for a Smashing Dad! 💥 

A chocolatey treat that you can give to your Father figure to say, thank you for being the World’s Best Dad! ❤️🍫🤎

#smashcake #sweettree #sweettreebybrowns #fathersday #fathersdaygifts #father #chocolate #chocolategift #worldsbestdad #worldsbestdaddy #medal #trophy
We’ve got something yummy coming to our site ver We’ve got something yummy coming to our site very soon 😋…. That’s if we don’t eat all the samples before we can get them photographed 😏

All I’m saying is: Belgian chocolate crispy crunch, layered with an oozingly delicious filling, smothered with Belgian chocolate, and topped off with a tasty treat…. 🤤🤤🤤

What do you guys think we should call these 🤔💭

#newproducts #productdesign #productdevelopment #snack #schnack #lookinglikeasnack #bueno #biscoff #lotusbiscoff #nutella #ferrero #oreo #biscuit #crispy #belgianchocolate #sweettree #sweettreebybrowns
‼️Competition Time‼️ In celebration of Li ‼️Competition Time‼️

In celebration of Lizzy’s 70 years on the throne 👑, we have teamed up with @uniquely_perfect1 for a Platinum Jubilee giveaway 🎉 

We’re giving away one of our delicious Jubilee Smash Cakes 🎂, along with 2 Jubliee children’s t-shirts 👕 (winner’s choice, ages 1-13) 😉- all of which can be personalised 😍 

To enter you must do the following: 
1. Make sure that you’re following both @sweettreebybrowns and @uniquely_perfect1 on Instagram 
2. Make sure that you’re following both @sweettreebybrowns and @holyheaduniquelyperfect on Facebook 
3. Share this post on your story
4. Tag 3 friends in the comments on this post 

Winner will be announced on Friday 27th May 🏆

Good luck 🤞🏼

#jubilee #platinumjubilee #queensjubilee #queensjubilee2022 #jubilee2022 #smashcake #sweettreebybrowns #sweettree #childrensclothing #personalisedclothing #personalisedchocolates #giveaways #competition
Instagram post 17939506385089803 Instagram post 17939506385089803
A Smash Cake that combines chocolate 🍫 with Pla A Smash Cake that combines chocolate 🍫 with PlayStation 🎮, you say? 

The perfect celebration cake for a chocoholic gamer!! 

The ideal chocolate fix 🤎combined with stress reliever 💥 for when the games not going their way!

Looking for a Father’s Day gift? Sweet Trees has you sorted! 😉

Available now! 🛍 

#fathersday #fathersdaygifts #fathersdaychocolates #sweettree #sweettreebybrowns #personalisedgifts #personalisedchocolates #playstation #gamer #smashcake
What’s better than chocolate and flowers? Chocol What’s better than chocolate and flowers? Chocolate flowers!

This Smash Flower Pot is made from Belgian milk chocolate and filled with a mixture of Maltesers®, Cadbury’s Buttons® and Minstrels® before being sealed with our secret recipe Belgian chocolate crispy crunch.
You guys went absolutely nuts for our Beuno® Load You guys went absolutely nuts for our Beuno® Loaded Egg at Easter 🐣 

So we thought, why not give you more!! ✊🏻

Introducing our Beuno® Loaded Papa Bear 🐻 

Oozing with the same delicious white chocolate and hazelnut spread 😋 and finished with all of your favourite Kinder® treats 🤎

An absolute banger of a Father’s Day gift…but let’s face it, you’ll have to have some serious will and determination not to eat it before you give it to them 😉

Going live on our website next week‼️ 

#bueno #fathersday #fathersdaychocolate #kinder #happyhippo #chocolatebear #bowtie #allforme #sharingiscaring #chocolategift #personalisedchocolates
Saturday morning: that feeling when the hangover k Saturday morning: that feeling when the hangover kicks in…. 🫠🫠🫠

Looks like these dinosaurs got “CRUNK” (chocolate drunk) last night 🥴

Only joking 😉 

This is the reality of the extinction of one dinosaur 🦕 and the evolution of another 🦖 

#productdesign #productdevelopment #newproducts #fathersday #fathersdaychocolates #dinosaur #dinosaurextinction #evolution #meltingpot #happyhangover #drowninginchocolate
Coming soon!!!!!!!-This Smash Cake combines two of Coming soon!!!!!!!-This Smash Cake combines two of the UK’s most popular, football and chocolate!
‼️Spoiler alert‼️ A sneak peak into some ‼️Spoiler alert‼️

A sneak peak into some working progresses… 🤫 

#fathersday #playstation #gamer #gamerchocolate #fathersdaychocolates #chocolatedinosaur #dinosaur #babydinosaur #football #chocolatefootball #dad #father #fathersdaygift
Load More… Follow on Instagram

Disclaimer

British Designs Protection Registered. Patent applied for MALTESERS, M&M’s and MINSTRELSare registered trade marks of Mars, Incorporated. Any use of these trade marks by Sweet tree by Browns does not indicate endorsement by Mars, Incorporated.

CADBURY , CADBURY BUTTONS, CRÈME EGG, DAIRY MILK, CADBURY MINI EGGS, ROSES, CADBURY HEROES and DAIM are registered trade marks of the Mondelēz International group of companies.

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