Terms & Conditions
When placing an order with Sweet Tree by Browns all orders are subject to the Terms and Conditions set out below:
Returns and refund Policy
If you change your mind about your purchase, please return the unused goods to us in the original packaging within 14 days, and we will offer you an exchange or a credit note. This does not affect your legal rights, including your right to claim a refund, replacement, repair and/or compensation where the goods are faulty or miss described.
Sweet Tree By Browns will deliver UK wide. We can also deliver internationally on request. Please contact us for international orders before placing your order to discuss your needs. All packages will be sent via a courier service or delivered by our own service vehicles. Whilst all care is taken when packaging goods, should anything in your package be damaged during transit please advise us by emailing firstname.lastname@example.org within 2 working days of receipt of goods to discuss your situation. Any damaged products that are of fault of our couriers need to be left as they were delivered to you.
All Postage and handling costs are based on the size of your product.
We endeavor to have all orders dispatched within 5-7 workings days of your order being placed once payment has cleared into our account. If/when stocks are low, delivery may be delayed. If your order is urgent we strongly suggest you contact us to discuss your needs first to make sure that the products will be available in time for your required date before your order is placed.
YOUR RATINGS, REVIEWS AND OTHER TESTIMONIALS ABOUT OUR PRODUCTS
Sweet Tree by Browns welcomes your feedback on our products and services through our site and social media platforms. Following purchase you will be sent an automatic follow-up e-mail with an invitation to submit a product review.
By submitting reviews and contributions on this website forum, you are granting Sweet Tree by Browns Limited a nonexclusive, perpetual, royalty-free, irrevocable and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, distribute and display such content throughout the world via any media.
By submitting your review you represent and warrant that:
- You own or control the content of your review and it is your own original work;
- The content is not defamatory and does not infringe any applicable laws and
- Product testimonials shall be truthful and constructive.
- We furthermore reserve the right to edit your testimonials for length, spelling, etc. and re- post your comments in marketing or communication materials.
- Sweet Tree by Browns Limited reserves the right not to publish reviews, to amend content of reviews at any time and to remove reviews from this website without notice after publication at Sweet Tree by Browns Limited sole discretion.
Customer Review Rules
You agree to post reviews and contributions in accordance with the following Guidelines. We will not publish a review unless it follows these Guidelines.
Reviews and Content Guidelines
- No unlawful or objectionable content – this means you should not submit reviews that contain words, language or content that is or may be considered unlawful, defamatory, libellous, abusive, racially or sexually offensive or obscene
- Original – content of user reviews should not infringe the intellectual property rights or other proprietary rights of others that shall include copyright, trademark, privacy or trade secrets
- Harmful content – Reviews shall not contain viruses, worms, Trojan horses or other computer program that may damage or affect any system or data
- No single word review
- No spamming or advertising – reviews shall not contain commercial web or e-mail addresses and no promotional or advertising material of any kind including the pricing and availability information and alternative ordering information
- No HTML tags
- Reviews should be genuine experiences and content should be relevant and helpful to other users of the website
- Reviews are to be written and shall be published in English
- Users should not use false e-mail addresses, impersonate others or in any way mislead as to their identity. Sweet Tree by Browns Limited confirms that any personal identifiable information such as addresses, phone numbers or URL’s will be removed and reviews or contributions may not be published
- Contributors under the age of 18 should get the permission of a parent or guardian before submitting any review or contribution.