General When placing an order with Sweet Tree by Browns all orders are subject to the Terms and Conditions set out below: Returns and refund Policy If you change your mind about your purchase, please return the unused goods to us in the original packaging within 14 days, and we will offer you an exchange or a credit note. This does not affect your legal rights, including your right to claim a refund, replacement, repair and/or compensation where the goods are faulty or miss described. Delivery Sweet Tree By Browns will deliver UK wide. We can also deliver internationally on request. Please contact us for international orders before placing your order to discuss your needs. All packages will be sent via a courier service or delivered by our own service vehicles. Whilst all care is taken when packaging goods, should anything in your package be damaged during transit please advise us by emailing hello@sweettreebybrowns.co.uk within 2 working days of receipt of goods to discuss your situation. Any damaged products that are of fault of our couriers need to be left as they were delivered to you. All Postage and handling costs are based on the size of your product. We endeavor to have all orders dispatched within 5-7 workings days of your order being placed once payment has cleared into our account. If/when stocks are low, delivery may be delayed. If your order is urgent we strongly suggest you contact us to discuss your needs first to make sure that the products will be available in time for your required date before your order is placed. Privacy Policy Please see our Privacy Policy.